Contact center services
How Sumeru Global Team gives you best support…
- We analyze your requirement and design a strategy & process for optimum results
- The proven strategy will be discussed & defined with you
- Our team gets trained on the process and product to offer high quality service to customers
- We assign an Engagement Manager for large accounts
- Experienced & highly qualified Quality Analyst monitor the team through listening to their calls and providing individual feedback to meet your requirements
- Engagement Manager understands the nuances of your team, the delivery team, sales and service industry so that service levels are consistently achieved to live up to our tag line of the best support the client can get
Why outsource to us?
Every call missed is an opportunity missed – We ensure all the calls are received. Any calls which are missed are called within half an hour.
Upscaling your Outreach- With our SMART data intelligence & cross functional expertise we thrive to maximise your outreach.
Supporting Extended Hours- We can design the process which can take inbound calls till 9PM. Team of NSDC certified Customer care officers, Data security & Complaint with regulatory bodies like TRAI
Robust process mapping and matrices- Detailed process mapping, matrices and regular reports helps in developing business strategies and enables to take informed decisions.
Our Offerings
1) Call Support which includes Inbound as well as Outbound calls
2) Email Support which includes Promotional Emails (Bulk) and Emails after calls based on specific conditions
3) SMS Services which includes Promotional SMS (Bulk), Two way SMS, Transactional SMS, SMS after calls based on specific conditions
4) Other important services like Robo calls, Missed Call Services and chat support.
